Legal notice

Distributors Curetex Co., Ltd.
General Manager of Operations Tsuyoshi Emoto, President
Location 102 Noge Terrace, 2-15-14 Noge, Setagaya-ku, Tokyo
Phone number 03-5706-8611
Email address info@curetex.jp
Required fees other than product prices
  • Shipping
  • Consumption tax
Application expiration date In principle, it will be 5 days after order confirmation (automatic sending email for order confirmation).
Sales quantity There is no specific designation (there is a setting depending on the product)
Delivery time After ordering, we will ship the product within the next business day to 7 business days.
How to pay Credit
Defective We will respond to initial defects that have been caused within 7 days from the date of arrival of the product by replacement or repair.
Handling of defective products and
Returns and exchanges
■ If you wish to exchange or return defective products:
If you wish to exchange or return defective products, please check the following precautions.
In the event of dirt or damage to the delivered product, or if a product different from the order arrives at the customer's hand, please contact us by e-mail, telephone, or inquiry form within 7 days after the arrival of the product.
Please note that exchanges and returns after 8 days may not be accepted.
  • Please note that refunds will be accepted if the exchange item is sold out.
    (In this case, we will pay the refund fee.)
  • Transportation costs related to exchanges and returns will be borne by us.
  • When returning, please return it by postage cash on delivery.
■ For returns at your convenience:
In the case of return due to customer's convenience, please within 7 days after arrival of the product.
The postage at that time will be borne by the customer. However, please note that we are sorry if the following applies, but we cannot accept it.
※ For hygiene management, we can not accept returns after wearing or after use of products other than defective products, so please understand.

In the case of return or refund processing for your convenience, it will be as follows.

[In the case of credit settlement]
  • In the case of a refund in the credit settlement, if the processing is made in time before the payment close date of your credit card, it will be negatively recorded and offset in the current month's bill, but after the end date, the countersetting process will be carried over to the next month.
  • In addition, if the amount of the credit card usage for the applicable month is less than the amount offset, each credit company will refund the transfer to your account. The arrangements regarding the use of credit cards themselves are in accordance with the contract between the customer and each credit company. Please understand that this site is in the position that the customer has a system that can be used as a credit card payment method to the last.
English